Part 1: Introduction to cloud computing & salesforce data model.

• Introduction to Cloud Computing & Salesforce
• Introduction to Cloud Computing
• Types of cloud - IAAS,PAAS,SAAS
• Introduction to CRM (Intro & Need)
• Introduction to Salesforce CRM
• Market Demand for Salesforce CRM.
• Job Market and growth in CMR industry.
• Salesforce Editions, Licenses and Pricing
• Salesforce Sandboxes (Dev, QA, Full, Prod.)
• Creating Salesforce Developer Account
• Quick Navigation Walk Through
• Standard & Custom Objects and their purpose
• Set up Menu Intro (Various OOB and Dev Options)
• Organization profile, Currency, etc.
• Salesforce Objects/Fields/Tabs
• Types of object available in salesforce
• Difference between standard and custom object
• Introduction to tab
• Assigning tab to object,
• Creating a Salesforce Custom App
• Types of Tab - Custom Object Tabs, Visualforce, Web tab, Lightning Page tabs
• Overview of appexchange
• Installation of an appexchange product to salesforce organization
• Intro on various Data Types
• Various data type fields creation.

Part 2: Relationships,Formula Fields & Validation rules.

• Introduction to Cloud Computing & Salesforce
• Introduction to Cloud Computing
• Types of cloud - IAAS,PAAS,SAAS
• Introduction to CRM (Intro & Need)
• Introduction to Salesforce CRM
• Market Demand for Salesforce CRM.
• Job Market and growth in CMR industry.
• Salesforce Editions, Licenses and Pricing
• Salesforce Sandboxes (Dev, QA, Full, Prod.)
• Creating Salesforce Developer Account
• Quick Navigation Walk Through
• Standard & Custom Objects and their purpose
• Set up Menu Intro (Various OOB and Dev Options)
• Organization profile, Currency, etc.
• Salesforce Objects/Fields/Tabs
• Types of object available in salesforce
• Difference between standard and custom object
• Introduction to tab
• Assigning tab to object,
• Creating a Salesforce Custom App
• Types of Tab - Custom Object Tabs, Visualforce, Web tab, Lightning Page tabs
• Overview of appexchange
• Installation of an appexchange product to salesforce organization
• Intro on various Data Types
• Various data type fields creation.

Part 3: Record Types/Page Layouts & SFDC Security Model.

• Record Types/Page Layouts/Buttons/Links
• What is record Record Types
• Use of Record Type
• What is page layout, mini page layout, Record type
• How to assign page layouts and profile to a record type
• Introduction to Custom button and Custom link
• Security Model
• Introduction to User Management,
• Different types of user licenses available
• Intro to Roles and Profiles
• What is Permission Sets
• Use and need of Permission Sets
• Brief to Record Sharing
• Type of record sharing.
• OWD - Public Read/Write, Public Read, private only
• Role Hierarchies- share record as per role
• Sharing record-Manual and owner based

Part 4: Business Logic & Business Process Automation.

• Workflow/Approval/Process Builder
• Introduction to automated process
• Introduction to Workflow Rules
• Types of evaluation criteria in Workflow rules
• Different workflow actions- Update, Email alert, Task, outbound message
• Introduction to Approval Process
• Understanding Approval steps, Approval actions, Rejection actions
• Creation of email Templates for Email Notifications
• Introduction to process builder
• What are the actions available in process builder
• What is the difference between workflow and process builder
• Flow

Part 5: Sales & Service Cloud

• Salesforce Sales cloud
• Brief in to Sales Cloud management
• Lead conversion process
• Lead mapping for custom fields
• Auto assignment rule, Email notification, Escalation rules
• Creation of web to lead
• Intro to opportunity management.
• Sales Process/Opportunity Stages/Picklists
• Campaign Management Overview
• Product & Pricebook Overview
• Salesforce Service cloud
• Introduction to service cloud management
• Deep in to case management
• Understanding Assignment/Auto response/Escalation rules
• Introduction to Web to case
• Creation of web to case and email to case
• Overview of Entitlement Management

Part 6: Data Management,Reports and Dashboards

• Data loader/Import wizard
• Introduction to Data migration
• Overview to Data loader and its installation process
• Action in Data Loader - Insert, Update, Delete, Hard delete
• Introduction to salesforce import wizard
• Difference between Data loader and import wizard
• Limits in Data loader and import wizard
• Report & Dashboard
• Introduction to Data Visualization-Reports and Dashboard
• Types of report-Tabular, summary, Matrix, and a joint report
• Creation of report types.
• Understanding -Reporting Snapshots, Report types
• How to create a bucket field and formula.
• Overview to the dashboard and its types
• What is a dynamic dashboard
• Understanding Sharing & Security of Reports-Dashboards